A Customer Experience You Can Rely On

Most of our loyal customers have remained with us for several years, some even decades. That is why more than 95% of our customer-base consists of repeat and new clientele. Our reputation is built on more than 50 years of experience and maintaining a very responsive line of communication with our customers.

The Customers Have Spoken!

Customer experience means everything to us. That is why we continue to earn higher average ratings than our competitors in ALL key criteria. Our customers depend on our performance.

 

Design & Engineering Expertise

Name an industry… We have experience designing and engineering complex workplace technology solutions across multiple verticals. Our 40+ in-house Engineers and Programmers have crafted systems that entertain and engage large crowds, help run major organizations, keep students safe, and facilitate clean and efficient healthcare. Our system designs ensure optimal user experience and high availability which truly differentiates CTSI and our ClearDesign methodology.  We keep in mind that our systems are not just about what you can do, but how you do it.

User Experience & Project Execution

Our User Experience (UX) team meets with end-users throughout the project timeline and maintains ongoing connection long after the systems have been integrated and commissioned. With Lean certified practitioners, we work directly with your team to determine each step in their workflow.  We analyze how our technology can deliver the most impact by reducing steps, streamlining your business process, and generating outcomes that are tightly aligned with your business requirements and budget.

Transparency in the progress of your project’s timeline is very important in maintaining our long-term customer partnerships. We ensure our 200+ in-house Field Integration Specialists & Project Managers remain industry certified and manufacturer trained to better control the quality delivered. Each system installed for our client is unique, however, we implement a standard project management and communications protocol to ensure consistency.

Ongoing Support & Customer Care

Our clients are confident in our experience and expertise within their environments and know they can rely on us as a resource long after the installation is complete. Fast, efficient, and certified support personnel work to ensure stable, dependable systems by supporting your technology through its entire lifecycle. Our CTSI Help Desk is staffed with a highly-trained team of industry certified engineers that are prepared with your as-built engineering documentation, system source code, and configuration files at their fingertips.

As a premier integrator working across varied industries such as corporate, healthcare, education, government, senior living, multifamily, and houses of worship, we incorporate best practices from different fields to influence our service delivery approach. We also use feedback from our customers to drive process improvement and best practice standards. Our approach includes looking at the micro and macro level dynamics that contribute to great customer service experiences, while ensuring your technology is always ready and available to meet your business needs.

CTSI Subscription Services

CTSI is one of the very few systems integrators offering Workplace-Technology-as-a-Service in any environment with zero capital investment. Design, engineering, hardware, software, installation, and ongoing support with CTSI ENGAGE managed services are all included for a fixed monthly fee. At the end of your subscription term, you can utilize our technology refresh option to make sure your systems remain current. Whether you are collaborating from across multiple enterprise locations, providing quality patient care, stimulating student learning, improving communications in a safe and secure environment, or delivering next generation living amenities… CTSI Subscription Services has you covered.